Budget Direct Insurance Receives Feefo Platinum Trusted Service Award Two Years In a Row


SINGAPORE, March 8, 2021 /PRNewswire/ — Budget Direct Insurance has once again won the coveted 2021 Platinum Trusted Service Award for providing exceptional customer service year after year.

From left to right: Willy Bilaro, Digital Marketing Manager and Khairul Anwar, Senior Executive Customer Care with our Feefo Platinum Trusted Service Award 2021

Created by Feefo, one of the largest independent review platforms in Singaporethe Platinum Award recognizes companies that consistently provide excellent service and go above and beyond to deliver a top-tier customer experience.

The Trust Service is awarded only to businesses that use Feefo to collect authentic reviews and meet high standards, based on the number of reviews they have collected and their average rating.

Nearly 4,000 Budget Direct Insurance customers have left their reviews on the independent review platform and awarded the insurer an impressive average rating of 4.6 out of 5.

All customer reviews are genuine, making the highly regarded accreditation a true reflection of a company’s commitment to exceptional service.

Budget Direct Insurance has achieved the Feefo Gold Standard for three consecutive years, which then qualified them for the Platinum Award last year in 2020. This latest win is the second time the leading digital insurer for car, motorcycle and travel wins the Platinum Award.

Simon BirchCEO of Budget Direct Insurancesaid the team is thrilled to win this prestigious award for the second year in a row: “Our customers are our most important judges. We listen carefully to what they tell us, and that includes the good and the bad as we are continually striving to do so. We are always guided by them, so getting great feedback year after year and having happy customers means a lot to us.

He added: “The pandemic has made this year particularly difficult and our team has had to work very hard to achieve outstanding results, so we really welcome this recognition.”

The cheapest multi-risk insurance in France Singapore

Budget Direct Insurance offers the cheapest comprehensive car insurance plans and the cheapest comprehensive motorcycle insurance plans for safe drivers, according to studies conducted by independent consumer research firm, ValueChampion. The studies were based on selected driver and rider profiles compared across the major insurers’ base plans with no add-ons, with an option to vary coverage features.

The insurer says receiving the Trusted Service award shows that it is possible for motorists to Singapore to get cheap car insurance as well as exceptional customer service.

Congratulating Budget Direct Insurance for winning this year’s award, Stephen Heasman, Director of Customer Success at Feefosaid, “The Trusted Service Award has always been about recognizing companies that provide an exceptional customer experience and generate great reviews from happy customers.”

“This year, despite the incredible challenges of a global pandemic, many companies using Feefo have continued to deliver remarkably high levels of service and they deserve huge credit for what they have achieved.”

About Budget Direct Insurance

Budget Direct Insurance is an award-winning online digital insurance company. It is part of an international group that provides insurance solutions to millions of policyholders around the world. Their brands include EasyCompare in ThailandCompare the market in the UK, Budget Direct in Australia and Telesure in South Africa.

SOURCE Budget Direct Insurance

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