Waiting in Emergency Care Clinics Causes Frustration | New


People who need to visit a medical clinic should expect longer than normal wait times at emergency care facilities in Kokomo.

“Like other healthcare providers, we are experiencing increased demand for COVID-19 testing services at many of our centers, including our Kokomo site,” wrote Bridget Fare, director of communications at MedExpress, in an email to Perspective. “Due to the COVID-19 outbreak and seasonal illnesses, more patients than usual are entering our centers.”

A woman who called Perspective and asked not to be named said she waited three hours to get an employer-demanded drug test. Several MedExpress reviews in Kokomo also describe long wait times and frustration with the situation.

“I was going to try and take a COVID test, thinking it wouldn’t take very long,” Dillon Roland said in a post to The Perspective. “I took my wife with me. When we arrived they had signs on their windows saying to call and they would come and get me. I tried calling three to four times, with no answer each time. I went to their door to get someone’s attention by knocking and got no response.

Roland said he and his wife waited about an hour in a car without air conditioning. He said he was frustrated that he never received a recall from MedExpress, and the lack of a COVID-19 test took its toll on him at work.

“I actually ended up writing because I couldn’t go to work because I had symptoms, but I couldn’t get a test that day. I never went back and had to do a home test, ”said Roland. “I understood they were busy, but I definitely felt unimportant.”

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The global pandemic has strained hospitals over the past year and a half, but emergency care centers are also feeling the pressure. Responding to a frustrated review, MedExpress wrote that there are times when the clinic exceeds its capacity for daily visits and is forced to stop seeing new patients.

This, in turn, puts more pressure on other clinics in Kokomo. Jesseca Reese of Ascension Walk-In and Occupational Medicine Medical Group at St. Vincent Kokomo said the hospital is taking care of the additional patients.

“We all get MedExpress patients when they quit,” Reese said. “We always provide the same level of care. It’s just that patients have to wait longer than expected due to the MedExpress shutdown and everyone has to come here.

In addition to CVS Minute Clinic, which offers limited care, Ascension Medical Group-St. Vincent Kokomo Walk-in and Occupational Medicine and MedExpress are the only emergency care clinics in Kokomo. In cases where employers require immediate testing such as drug testing, people may not have other options on where to take these tests.

Bridget Fare of MedExpress said the local clinic is doing its best to provide quality patient care despite the long wait times.

“We will continue to see as many patients as possible and recommend that patients plan longer wait times before being seen accordingly. We also recommend that patients visit our website beforehand to check for any changes in hours of operation, ”said Fare. “We apologize for any inconvenience this may cause to residents of these immediate areas. “


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